Eureka Terms and Conditions of Sale
and Limited Warranty
Eureka and Marco Polo are trademarks and product brand names of Eureka Technology Partners, LLC. All references to such as used throughout this website and any sales conducted through this website, either directly or indirectly, are conducted by and between you (the buyer) and Eureka Technology Partners, LLC (the seller).
Applicability Limited By Region
These Terms and Conditions of Sale and Limited Warranty are only applicable to sales made to buyers located and who take delivery of products in the United States of America or Canada and are not applicable in any other foreign jurisdiction. Foreign sales are subject to seller's International Sales Terms and Conditions and Limited Warranty. For further details on foreign sales contact us by clicking here.
30-Day Refund Policy
If for any reason you are dissatisfied with your purchase you may return it within 30 days for a full refund of the price paid. Returned products must be complete and in good condition to receive the full refund amount.
Return Procedure for Refunds
To return the product for a refund: Contact Eureka Technology Partners by phone, mail or email: click here for our contact information.; Provide your Name, Address, email address and order number (if available) as well as the reason for returning the product. We will supply you with return instructions on the phone or via return email.
90-Day Limited Warranty
Eureka Technology Partners, LLC warrants the sold products against defects in materials and workmanship under normal use and service for 90 days provided it is returned in accordance with this warranty. If defective, the product will be repaired or replaced at Eureka’s option, at no charge, with dated proof of purchase. This warranty does not cover defects or damage resulting from: misuse, improper operation, unauthorized modification, or normal wear and tear.
EUREKA TECHNOLOGY PARTNERS, LLC IS NOT LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. HOWEVER, SOME STATES DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
For warranty information and service, contact us by clicking here.
Limitation of Liability
The Marco Polo system (the Product) is designed and manufactured with the intended use as a pet tracking assistant. The Product is a supplement to the normal precautions a reasonable pet owner would take to ensure the safety and confinement of their pet. This Product is not a substitute for proper fencing in good repair, the use of leashes, tie-outs or any other measures typically used to restrain pets and keep them out of harm’s way. All owners of pets are encouraged to seek the advice of a trained professional regarding the proper enclosure and environment for their pet and to comply with all applicable municipal laws regarding pet ownership.
EUREKA TECHNOLOGY PARTNERS, LLC DISCLAIMS ALL WARRANTIES ARISING OUT OF THE SALE AND USE OF THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BY USING THE PRODUCT, YOU HEREBY WAIVE ANY CLAIMS YOU MAY HAVE REGARDING LOSS OF PROPERTY OR PERSONAL INJURY, EVEN IF THE LOSS WAS DUE TO A MALFUNCTION OF THE PRODUCT.
IMPORTANT: THIS PRODUCT IS NOT INTENDED FOR USE ON PEOPLE OR FOR ANY PURPOSE WHERE INJURY OR LOSS OF LIFE MAY RESULT FROM THE USE OR MISUSE OF THE PRODUCT.