Privacy Policy

 

Eureka Privacy Policy

 

This Privacy Policy applies to personal information collected, processed, or stored by Eureka online store through desktop or mobile access and describes the extent of collection and use of personal information by Eureka Technology Partners, LLC,a California, USA Limited Liability Company (Hereinafter – EUREKA). EUREKA is a data controller of personal data processed in accordance with this Privacy Policy. EUREKA has the greatest respect for your privacy and gives special attention to the confidentiality of information submitted to us when you visit our website (current and future websites, owned or operated by EUREKA, and/or for which EUREKA currently or in the future provides services and/or products, hereinafter – the "Site" or "Sites") or otherwise communicate or interact with us.

This version of the Privacy Policy is effective starting December 1, 2018.

  1. General Provisions
    1. This document, Eureka Privacy Policy (hereinafter – the Policy), contains our policies and provisions concerning the information collected about the User by EUREKA.
    2. By visiting our Site you accept all terms and conditions of this Policy.
    3. This Policy is a part of a body of documents that set terms and conditions of use of the Site and Sales of Products. Other documents defining the relationship between the User and Eureka are Terms of Site Use and the Terms and Conditions of Sale and Limited Warranty.
    4. Unless defined otherwise by this Policy, all terms and definitions used herein shall have the meaning defined in the Terms of Use and EULA.
    5. This Policy, including its construction, method of adoption, performing, amending and termination is subject to laws and regulations in one or more legal jurisdictions, including but not limited to the State of California, the United States of America and the European Union.
  2. Personal Information
    1. Personal information means information that can be associated with a specific User, including but not limited to: name (pseudonym or nickname), email address, telephone number (e.g., in cases when you request individual technical support or assistance), and information about User’s purchases and activations of products (preference categories and other types of preference-related advertising), payment methods, payment currencies or other payment data.
    2. For website personalization, we also gather information about the devices you use to access our sites (desktop and mobile); this may include the IP address and other geolocation data, browser type and version, operating system and system language, referring website, time of access and other data.
    3. EUREKA processes the personal information that the User provides about themselves by filling out respective forms. For example, when, subscribing to EUREKA email newsletters, contacting EUREKA for technical support or via feedback forms, etc. EUREKA may set out the requirements to the information that is mandatory to provide the User with our services. If some information is not marked by EUREKA as mandatorily required, the User may submit or disclose such information at his/her own discretion.
    4. Our Privacy Policy is based on the following principles:
      • We process user data exclusively for the purposes and according to the methods provided when the data was collected.
      • We use the collected data for purposes in addition to those for which it was released only when the user has expressly consented.
      • We let third parties access the provided data exclusively for the purposes of performing the service requested and within the context of appointing a data controller.
      • We do not disclose the data, assign or transferring it to third parties for their own processing unless the User have been informed in advance and have given their consent.
      • We respond to requests for cancelling, changing, or adding the data provided.
      • We ensure proper and lawful data management.
      • We safeguard the privacy of users and apply appropriate security measures to protect the confidentiality, integrity, and availability of the data provided.
    5. If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws, but no longer than reasonably necessary in light of the purposes above. We may need your personal information to establish, bring or defend legal claims. For this purpose, we may retain your personal information for 7 years after the date it is no longer needed by us for any transactions, fulfilling a contract purposes or marketing communications.
    6. If the information submitted by you contains personal data, by using our Site, services or products or by providing personal information to us, you freely and voluntarily grant EUREKA written informed consent to process that data for the purposes defined by this Policy. This includes any action (operation) or sequence of actions (operations) performed with or without using automated tools: collecting, recording, sorting, accumulating, storing, specifying (updating, changing), withdrawing, using, transferring (distributing, providing, accessing) information to third parties, including cross-border transfer to other jurisdictions, disclosing or making available, anonymization, restriction, blocking, deleting, and destruction of personal data. The consent can be revoked at any time with immediate effect for the future by contacting us.
    7. Sensitive information. EUREKA does not collect sensitive personal data such as sexual preferences, religion, political views, or health conditions. We will not request it from you, and neither do we need it.
    8. Data on children. Persons under the age of 13 should not transfer personal information to us unless they have a verifiable permission of their parent(s) or legal guardian(s). Our Site, products and services are intended for users who are 13 years of age and older. We do not knowingly collect such data, but if a parent, guardian or anyone else becomes aware of personal information we have collected from an individual under the age of 13, please contact us.
    9. Your personal data is protected by legal rights, which include your right to request access to your personal data; object to or restrict our processing of your personal data; request that your personal data is erased or corrected; export your data in a machine-readable format; transmit those data to another controller. For more information or to exercise your data protection rights, please contact us using the contact details below. You can always update or delete your personal information on our sites. If at any time you would like us to delete or change any of your personal information, contact us.
  3. Anonymized Data
    1. When you use the Site, anonymized data may be transmitted automatically to EUREKA. The data transmitted includes but is not limited to: your IP-address, location (country, area, city), browser version, traffic source, hardware model and other device-specific information, operating system version, unique device identifiers, statistical information about your actions on the Site and Application use, information about the data that is being sent and received via the Application.
    2. Anonymized data may be collected and/or processed using the services of the third parties, such as:
      • analytics services;
      • social network plugins;
      • other systems and services that use and process anonymized user data.
  4. Credit Card Purchases
    1. If you use a credit card to purchase a EUREKA product, the credit card number is encrypted as it passes over the Internet. The information about your credit card is not kept in or recorded by EUREKA, it is simply transferred to your bank, credit card company, and payment processing company. In this respect, an online credit card purchase is similar to a credit card purchase at any store.
    2. Such information about the User as the name, email address and purchased product is kept by EUREKA for further delivery and/or registration of the product.
  5. Use of Personal Information
    1. EUREKA uses Personal information for the following purposes:
      • Completion of a sale transaction with the User;
      • Interaction with the User in the course of performing technical support of EUREKA’s products with User.
      • Identification of the User in the course of fulfilling EUREKA’s obligations under the agreements with the User;
      • Communication with the User for the purposes of informational support and improvement of EUREKA’s products, including notification through third parties;
      • Distribution of advertising materials of EUREKA among Users as the targeted audience;
      • Targeting of advertising and/or informational materials related to EUREKA’s products and/or services.
    2. EUREKA may share Personal information with service providers that provide services on our behalf when it is necessary for provision of such services within the limits of the purposes listed above.
  6. Use of Anonymized Data
    1. EUREKA uses anonymized data for the following purposes:
      • Improvement of the Site and Applications;
      • Communication with the User for the purposes of informational support and improvement of the products, including notification through third parties;
      • Distribution of advertising materials of EUREKA and/or third parties among Users as targeted audience;
      • Targeting of advertising and/or informational materials by age, gender or other attributes;
      • Marketing, statistic and other research based on anonymized data.
    2. EUREKA may provide anonymized data to with service providers that provide services on our behalf when it is necessary for provision of such services within the limits of the purposes listed above.
    3. Cookie Notice. This notice is designed to help you understand what cookies are, how Eureka uses them and the choices you have in regards to their use. By continuing to use our sites, you are agreeing to use of cookies in the manner described in this notice.

What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit our Site. This allows the Site to recognize you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

Strictly Necessary Cookies
These cookies are essential for helping you to navigate our Site and use its features, such as accessing secure areas of the website. Without these cookies, the services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the Internet.

Analytical/Performance Cookies
In order to keep the Site, services, and products relevant, easy to use and up to date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymized which means we cannot identify you personally. They do not gather any information about you that could be used for selling, advertising, or remembering where you've been on the Internet, but help us provide advertising that is more relevant to you.

Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advertisment that we have sent you.

The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. Should you need any help, please contact us.

  1. User’s Consent to Receiving Information from EUREKA
    1. Our Site and Applications offer news and information regarding our products by subscription, including email newsletters. If you decide to subscribe to these services, you may be asked to provide your email address. By doing so, you agree to receive emails from EUREKA with information about updates and any other information related to the Applications, as well as other types of information from EUREKA, including advertisements. We may use the information you provide to help develop content that is relevant to our users. You are free to cancel your subscription(s) at any time.
    2. To cancel your subscription, follow the instructions in the bottom of the letter or contact us and a request deletion of your data from the mailing list. In this case, EUREKA will keep your Personal information in its database, but will not contact you unless you change your mind on this issue.
  2. Confidentiality of User Information
    1. EUREKA stores information of Users and takes necessary and sufficient organizational and technical security measures of protection from unauthorized access and disclosure in compliance with internal rules and procedures (including GDPR).
    2. We maintain administrative and technical safeguards for the protection of personal information. These safeguards include the following:
      • Administrative safeguards: Access to the personal data of users is limited to authorized personnel who have a legitimate need to know based on their job descriptions — for example, employees who provide technical support to end users. All such data is subject to password protection. In the case of third-party contractors who process personal information on our behalf, similar requirements are imposed.
      • Technical safeguards: Access to user information in our database by Internet is not permitted except through an encrypted virtual private network (VPN). Other access is limited to our physical premises; the removal of personal data from our location is forbidden. Third-party contractors who process personal data on our behalf agree to provide reasonable physical safeguards.
  3. Third Parties
    1. To implement purchases EUREKA uses services of third parties.
      Some types of third parties with whom we share your data are:
      • IT companies: Eureka works with businesses that support our website and other business systems.
      • Marketing companies: we work with marketing companies that help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
      • Payment processing: Eureka works with trusted third party payment processing providers in order to securely take and manage payments.

Here is the list of third-party companies we are cooperating with for business purposes:

MailChimp
We use Mailchimp for newsletter and marketing emails. Through Mailchimp, we track emails, including who opens the emails and who clicks on which link.

Google Ads & Google Merchant Center
We use the services of Google Ads and Google Merchant Center to draw attention to our offers by means of advertising materials and advertising campaigns on external websites. In relation to the advertising campaign data, we can determine how successful the individual advertising measures are. We pursue thereby the interest to show you advertisement, which is of interest for you, to arrange our Website for you more interestingly and to reach a fair calculation of advertising costs.

Google Analytics
Google Analytics is a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie is be transmitted to and stored by Google. Google will not associate your IP address with any other data held by Google.
Google Analytics help us understand the use of our site by our visitors. Because Google Analytics require cookies to function, users who wish to avoid tracking by Google Analytics while on our website can disable cookies in their browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

PayPal
Eureka uses PayPal for processing of secured payments for purchases made on the website. The entire purchase process is managed by PayPal, who acts as Eureka’s authorized payment processor. When you enter your credit card and billing information on the website, personal Information is transferred securely to PayPal. By making a purchase on the website via PayPal, you authorize Eureka to use PayPal to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. PayPal has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Google AdSense
We use Google AdSense to provide advertisements to our users based on previous visits to our site and other sites on the Internet. Users can opt out of this by visiting the Google Ad and Content Network privacy policy and adjusting their preferences.

Google Optimize
We use Google Optimize cookies, to test and analyse how audiences interact with our website. We do this to make informed decisions about how to provide a better experience for our visitors.

Microsoft Bing
We use Microsoft Bing to provide advertisements to our users based on previous visits to our site and other sites on the Internet. Users can opt out of this by visiting the Bing Ad and Content Network privacy policy and adjusting their preferences.

Facebook Ad Manager
We use Facebook Ad Manager to provide advertisements to our users based on previous visits to our site and other sites on the Internet. Users can opt out of this by visiting the Facebook Ad and Content Network privacy policy and adjusting their preferences.

SurveyMonkey
We use SurveyMonkey, Inc. to collect some survey and questionnaire data.

If you prefer that we not share your information with third parties for marketing purposes, please contact us.

    1. The Site may contain links to third-party websites. When the User follows these links he/she leaves the Site, so EUREKA takes no responsibility for the safety of User Data during the use of third-party websites. Such websites may have their own privacy policy setting out the rules of collection and storage of User Data. This Policy does not cover the data which is submitted to, stored or used by third-party websites. We recommend that you carefully review the privacy policy of such third parties when using their websites.
    2. EUREKA is not responsible for the use of User data by the third parties that the User interacts with in the course of using EUREKA’s Site.
  1. Other Disclosures of Personal Information
    1. EUREKA may disclose Personal information to third parties in the following cases:
      • At the User’s expressed consent to such disclosure.
      • The transfer of EUREKA’s assets to possession, use or ownership of a third party including assignment of rights under the executed agreements with the User to such third party.
      • At the request of a court or other authorized governmental agency to the extent required under applicable legal authority.
      • For the purpose of protection of EUREKA's rights with respect to the breach of agreements executed with the User.
  2. Amendments
    1. This Policy may be amended or cancelled by EUREKA at its own discretion without prior notification of the User. We recommend that you regularly read the latest version of the Privacy Policy.
    2. A new version of the Policy is effective from the moment of its publication unless specified otherwise by such new version of the Policy.
    3. The currently effective version of the Policy is available at EUREKA’s Site at: https://eurekaproducts.com/privacy-policy/

We highly value your trust and are always ready to answer your questions about the handling of your personal data.

If you have any questions or concerns, contact us.