Archive | FAQ

What if My Pet Is Out of Range?

You can place the locator in search mode and walk or drive around until you come within range of the tag, then the locator will beep and begin to show you the distance and direction to the pet.
click for answer

How Does It Work?

The handheld “Locator” sends radio signals to the “Tag” on the pet’s collar at regular intervals. The tag answers the locator’s signals (just like in the swimming pool game) allowing the locator to determine the distance and direction to the pet.
click for answer

Is There A Recurring or Monthly Cost?

You purchase the locator (which comes with a single tag) and that is your only expense. You can purchase additional tags at any time. But there is no ongoing use fee, or other expenses with the Marco-Polo system, except perhaps replacing batteries after they have exceeded their number of recharge cycles and/or useful life (several years under normal use).
click for answer

How Long Is Does The Battery Stay Charged?

The tag’s battery can go up to three months in monitor mode, one month in standby or one week in continuous tracking mode. The locator will operate continuously in track or monitor mode for up to three days.
click for answer

How Many Pets Does It Work With?

The locator can address up to three collar tags at one time. It is possible for a customer to have more than three tags and select the three they wish to use at various times.
click for answer

Will The System Work Inside?

YES. The frequency of the radio signal we use will penetrate through typical residential and commercial construction such as wood, stucco, drywall, etc. So if your pet has wandered away and gone inside a garage, house, etc. you will most likely be able to find them and determine that they are most likely inside a specific structure.
click for answer

What Is The Range?

Up to 2 miles if the pet is in direct line of sight, less around hills, buildings, etc. just like a walkie-talkie.
click for answer

Does MarcoPolo Use GPS?

NO. We do not use GPS. Our system uses a patented radio signaling system to determine distance and direction to your pet relative to your location. GPS systems have several shortcomings: (i) very short battery life (usually a day or less); (ii) will not work inside buildings, in ravines or canyons, under heavy foliage cover, etc. rendering them useless in such circumstances.
click for answer